Refund policy

Returns & Refunds Policy

At YesNowDeals.com, we want you to be satisfied with your purchase. This Returns & Refunds Policy explains when returns, refunds and exchanges may be accepted.

1. Faulty, Damaged or Incorrect Items

Please inspect your order as soon as you receive it.

If your item:

  • Arrives damaged;

  • Is defective or faulty;

  • Is materially different from the item described; or

  • Is the wrong item,

please contact us as soon as possible at contact@yesnowdeals.com with your order number and details of the issue. Where appropriate, please include clear photographs or videos showing the problem.

We will assess the issue and, where appropriate, offer a suitable remedy such as a replacement, repair or refund in accordance with your applicable consumer rights.

For items that are faulty, damaged on arrival or incorrectly supplied, we will not ask you to pay the return shipping cost where we are responsible for the problem.

2. Change of Mind & Unwanted Items

For customers who are not legally entitled to cancel or return an order, we do not generally accept returns simply because you have changed your mind, no longer want the item or dislike the product.

However, in certain circumstances, we may agree to accept a change-of-mind return at our discretion.

If we agree to accept such a return:

  • You must contact us and receive approval before sending the item back.

  • The item must be unused, unopened and in its original condition.

  • The item must be returned with all original packaging, tags, accessories and included items.

  • You are responsible for the return postage cost.

  • The original delivery/shipping charge is generally non-refundable.

  • A 30% restocking/processing fee may be deducted from the refund.

  • Any additional costs incurred by us in connection with the return may also be deducted where applicable.

Example

If a £20 item is accepted for a change-of-mind return and the applicable deductions are:

£20 original purchase price − £6 restocking fee − £4 original shipping cost = £10 refund

The actual shipping deduction may be higher than £4 where the original delivery cost paid by us was higher.

This discretionary change-of-mind policy does not affect any statutory cancellation, return, refund or other consumer rights that apply to your order.

3. How to Request a Return

To request a return, please contact us at:

contact@yesnowdeals.com

Please provide:

  • Your order number;

  • Name used to place the order;

  • Reason for the return;

  • Details of the item you wish to return; and

  • Photographs or other evidence where relevant.

Please do not send an item back without contacting us first.

If your return is approved, we will provide the applicable return instructions and, where we are responsible for the return, arrange a return shipping label or advise you of the appropriate return method.

Items returned without prior approval may be refused or may cause delays in processing your return.

4. Return Condition

Unless the item is being returned because it is faulty, damaged, incorrect or otherwise covered by applicable consumer law, returned products must be:

  • Unused and unworn;

  • Unopened where applicable;

  • In their original condition;

  • In the original packaging;

  • Complete with all accessories, manuals, tags and included items; and

  • Accompanied by proof of purchase.

We reserve the right to reduce or refuse a discretionary refund where an item has been used, damaged, opened or returned in a condition that does not meet the applicable return requirements.

5. Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law. These may include:

  • Perishable goods, such as food, flowers or plants;

  • Personalised or custom-made products;

  • Products made to a customer's specific requirements;

  • Certain personal care, hygiene or beauty products where the seal has been opened;

  • Products that cannot be returned for health, hygiene or safety reasons after opening;

  • Hazardous materials, flammable liquids or gases; and

  • Gift cards.

Some sale or clearance items may also be subject to specific return conditions. Any exclusion will not affect rights that cannot legally be excluded.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

6. European Union & EEA Consumer Cancellation Rights

Where applicable, consumers located in the European Union and other jurisdictions with statutory distance-selling cancellation rights may have a legal right to cancel an eligible online purchase within the applicable cancellation period without giving a reason.

For eligible EU consumer purchases, the standard cancellation period is generally 14 days from the day after the consumer, or a person nominated by the consumer, receives the goods.

These statutory rights may be subject to exceptions, including certain personalised goods, sealed goods that are not suitable for return for health or hygiene reasons once unsealed, and other products specified by applicable law.

Where a statutory cancellation right applies, it takes precedence over any discretionary change-of-mind policy stated above.

Consumers exercising a statutory cancellation right may be responsible for the direct cost of returning the goods where permitted by applicable law.

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be limited or excluded.

7. Exchanges

If you would like a different product or variant, the simplest option may be to return the original item where a return is permitted and place a new order for the replacement.

For faulty or incorrectly supplied items, please contact us first so that we can determine the appropriate solution.

8. Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If your refund is approved, it will normally be issued to your original payment method.

For approved returns, refunds are normally processed within 10 business days after the return has been inspected and approved.

Please note that your bank, credit card provider or payment provider may require additional time to process the refund and make the funds available in your account.

Where applicable, the refund amount may be reduced by permitted deductions such as return postage, original shipping charges or a restocking/processing fee for discretionary change-of-mind returns.

Any deductions will not be applied where prohibited by applicable consumer law.

If you have not received your refund within 15 business days after we confirm that your refund has been approved, please contact us at:

contact@yesnowdeals.com

9. Statutory Consumer Rights

Nothing in this Returns & Refunds Policy affects your statutory rights as a consumer.

Depending on where you live and the circumstances of your purchase, you may have additional rights relating to faulty, defective, misdescribed or incorrectly supplied goods, as well as statutory cancellation or return rights for certain online purchases.

Where applicable, those statutory rights will take priority over the terms of this policy.

10. Contact Us

If you have any questions about returns, refunds or exchanges, please contact:

Email: contact@yesnowdeals.com

Website: YesNowDeals.com